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Crowd Control Specialist (Part-Time)

Position:
Building / Facilities
Job Type:
Part-time
Education Required:
High school diploma / GED
Experience Required:
0-2 years
Job Description

Crowd Control Specialist (Part-Time)

The Crowd Control Specialist manages crowd traffic by providing direction and monitoring or restricting access to certain areas.  Must be alert and perceptive to anticipate diverse situations, assist attendees, and minimize distractions during services and events.  Crowd Control Specialists are highly visible staff members.

Job Requirements:

  • High school diploma (or GED)

  • 1 year of experience in a service related position

  • Ability to work in a variety of environments including around crowds, flashing lights and loud noise.

  • Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet and concrete.

  • Meet and adhere to dress code and grooming standards, including uniform shirt or attire.

  • Work flexible hours including some evenings, weekends and holidays.

Job Responsibilities:

  • Provide an enjoyable experience by providing exceptional customer service.

  • Work cohesively with employees and volunteers to monitor traffic and control access to designated areas.

  • Monitor assigned zone by walking through designated area, observing possible unusual activity and enforcing established policies and procedures.

  • Welcome attendees as they arrive, especially people who may be unfamiliar with the layout. Offer assistance and provide directional information.

  • Serve as an escort to dignitaries when needed.

  • Provide directional information to attendees in the event of an emergency situation.

  • Report maintenance and safety conditions to appropriate staff

  • Maintain calm, rational demeanor at all times.

  • Creatively resolve issues/complaints in a prompt and friendly manner.

  • Use sound judgement and escalate matters to supervisor or security personnel as needed.

  • Perform other duties as assigned.

Schedule:

Main work days will be Sundays from 7:30 am to 3:00 pm; Thursday services and some week days as needed. About 25 hours a week based on need.

To apply visit careers@nlcse.org