Loading...
Position:
Technology / Software
Job Type:
Education Required:
Bachelors
Experience Required:
Job Description

POSITION SUMMARY

Fellowship Bible Church is looking for an I.T. Support Technician.  This position will provide front line desktop support to Fellowship’s staff across all campuses.  This includes installing, diagnosing, repairing, maintaining and upgrading hardware and software.  This also includes operation of Fellowship’s Church Management System, Ministry Platform.  The Technician will also assist end users by troubleshooting via tickets, Teams messages or in person in a timely and accurate fashion.

OVERVIEW

The Support Technician is responsible for the maintenance and proper functioning of a wide variety of hardware and software in use at Fellowship.  The ideal candidate is a rapid learner engaged in perpetual self-education and has experience troubleshooting Windows, Mac, iOS and Android devices.  We do not expect expertise in every situation but do expect you to have patience with the end user and persistence in solving problems.

KEY JOB RESPONSIBILITIES

  • Respond to support tickets
  • Solve hardware and software issues
  • Assist I.T. team members in tasks
  • Learn I.T. and database systems
  • Travel to campuses to assist users

ABILITIES

  • COLLABORATIVE: able to work across teams and to partner with other ministries, using the skills and gifts of others to create a better and effective final product.
  • INTERPERSONAL SAVVY: knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; is not defensive; is receptive to talking about shortcomings.
  • A desire to serve the Lord and see His kingdom grow.
  • Committed to Fellowship’s mission, values, and beliefs.
  • Exceptionally organized with an administrative mind and a keen eye for detail.
  • Handle confidential information in a Christ like and professional manner.
  • If not a member of Fellowship Bible Church, will commit to going through the membership process.

EXPERIENCE AND EDUCATION

  • Education Requirements:
    • Bachelor’s Degree or equivalent experience
      • The ability and willingness to self-educate is more important to us than a degree
    • Microsoft certification
    • edX certificate
    • CompTIA+
  • Critical Experience:
    • Windows desktop support
    • Mac desktop support
    • iOS & Android mobile devices
    • Microsoft Office apps
  • Desired, but not necessary skills:
    • Basic database experience
    • Ministry Platform
    • Active Directory
    • Office 365
    • Microsoft Teams

REPORTING STRUCTURE

  • Reports directly to the IT Director