Technology Support Assistant - Information Technology

Technology / Software
Job Type:
Education Required:
Experience Required:
Job Description

At Willow Creek our Information Technology ministry provides technology tools and solutions that promote ministry and staff efficiency, collaboration, and empowerment.

As the part-time Technical Support Assistant you will support the IT Team, staff, and volunteers with the use of hardware, software, and operating systems. You’ll also help to maintain the campuses’ hardware, software, user accounts, and operating systems. This role is approximately 15-20 hours per week.



  • Create, maintain and manage user accounts for staff and volunteers for all of our supported systems and portals
  • Provide new and existing users with training and instruction
  • Monitor and provide timely response to help desk requests and coordinate with the IT team to assist with the resolution of help desk tickets
  • Provide ongoing support for all desktop, laptop, servers, printers, and mobile devices and work with the IT team to resolve developing issues
  • Troubleshoot and resolve conflicts and compatibility issues between hardware, software, and network
  • Provide preventative maintenance for the hardware, operating systems, and software including patches and upgrades
  • Deploy and set up computers, laptops, peripherals and install software as needed
  • Maintain, support, configure and deploy two-way radios, phones, local printers, network printers, mobile devices, and security camera solutions
  • Continually update skills and knowledge and participate in technology professional development opportunities
  • Purchase, deploy and maintain inventory and supplies of technical equipment, hardware, software, and peripherals
  • Possible occasional weekend on-call duties during the church service times


Ensuring Willow Creek Community Church staff and volunteers have consistent and reliable access to training, platforms, solutions, and devices so that they can achieve their ministry goals.



Skills & Competencies

  • Ability to troubleshoot, train and support a remote workforce
  • Ability to work in a fast-paced, dynamic, and collaborative team environment
  • Interest and ability to continually develop skills to keep pace with changing technology
  • Excellent self-reliance and resourcefulness skills
  • Basic PC, Mac, ChromeOS, Mobile App knowledge and troubleshooting skills
  • Basic networking and server knowledge
  • Skilled at helping users solve problems over the phone, virtually, and in-person

Personal Characteristics

  • Good interpersonal relations, communication, and organizational skills
  • Evidence of good judgment, trustworthiness, flexibility, and emotional maturity
  • Maintains a good personal relationship with God

Education & Experience

  • Prior technology support or customer service related work experience preferred
  • Experience managing accounts, applications, and devices within the Google Suite
  • High School diploma or GED required 
  • Associates degree or relevant IT certifications preferred

View all available positions at Willow Creek.